Lunch & Learn - Til Death Do Us Part: Creating a WOW customer experience from prospecting to retention

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JOIN US AND LEARN...

• Understand the importance of having clearly defined target market(s).
• Explore the customer journey from prospecting to "maintenance"/"referral".
• Identify customer-facing roles and ensure the customer experience doesn't waiver.
• Create memorable customer interactions without breaking the bank.
• Participants will also walk away with a work booklet to continue to contemplate their own customer journey.

ABOUT OUR SPEAKER...
Shannon Johnston is the founder and chief consultant of SBMO Consulting, a boutique sales and marketing consulting firm based in beautiful British Columbia. Shannon has obtained a Marketing Management Diploma and a Bachelor of Business Adminstration Degree, winning numerous awards including the Dean's Medal for highest academic achievement. She has held several sales and marketing leadership positions in industries including contract manufacturing, consumer packaged goods, logistics and marketing, experiencing both the pathways to success and major roadblocks that small and medium sized businesses can face.

Cancellation Policy: Event payment is due upon registration. An event registration is considered a commitment to pay. No cancellations, refunds or credits after 12:00 pm on Monday, September 17, 2018