Lunch & Learn - Til Death Do Us Part: Creating a WOW customer experience from prospecting to retention
CLICK HERE TO DOWNLOAD A PROMO FLYER
JOIN US AND LEARN...
- Understand the importance of having clearly defined target market(s).
- Explore the customer journey from prospecting to "maintenance"/"referral".
- Identify customer-facing roles and ensure the customer experience doesn't waiver.
- Create memorable customer interactions without breaking the bank.
- Participants will also walk away with a work booklet to continue to contemplate their own customer journey.
ABOUT OUR SPEAKER...
Shannon Johnston is the founder and chief consultant of SBMO Consulting, a boutique sales and marketing consulting firm based in beautiful British Columbia. Shannon has obtained a Marketing Management Diploma and a Bachelor of Business Adminstration Degree, winning numerous awards including the Dean's Medal for highest academic achievement. She has held several sales and marketing leadership positions in industries including contract manufacturing, consumer packaged goods, logistics and marketing, experiencing both the pathways to success and major roadblocks that small and medium sized businesses can face.
Cancellation Policy: Event payment is due upon registration. An event registration is considered a commitment to pay. No cancellations, refunds or credits after 12:00 pm on Monday, September 17, 2018
Date and Time
Wednesday Sep 19, 2018
12:00 PM - 1:30 PM PDT
Wednesday, September 19, 2018
12:00 pm to 1:30 pm
The boardroom will be open at 11:30 am. Please feel free to come early and network.
Location
Greater Langley Chamber of Commerce Boardroom
Fees/Admission
Members: $10.00 + GST
General Admission: $15.00 + GST
SPECIAL THIS MONTH ONLY: LUNCH WILL BE PROVIDED.
Contact Information
604-371-3770
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