WEBINAR Adapting Customer Service & Guest Communication in a Pandemic Impacted Business Environment

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Your company is ready to open its doors as you embark on a new journey with your employees and customers. But adapting to a different way of doing business while delivering a positive experience for your customers can be challenging and unknown territory for everyone involved. In this webinar, Andrea Hinck from go2HR, will look at tips and best practices on effective guest communication, how to handle non-compliant customers and challenging situations. 

YOU WILL LEARN

• Review your customer journey map - which touch points and interactions have to be adapted? 
• Effectively communicate new operating procedures and policies to your customers. 
• Managing customer expectations. 
• Real life scenarios and solution on navigating challenging customer situations. 

ABOUT OUR SPEAKER 
Andrea joined the go2HR team in 2015 and has more than 25 years experience in the tourism and hospitality industry. She manages and implements go2HR's industry training programs and projects including SuperHost, and in the past, the Winning Pitch and Study Industry Rendezvous. She also liaises with go2HR committees, industry associations, employers, training providers, and other stakeholders. Andrea is a Chartered Professional in Human Resources (CPHR) and holds a certificate in leadership coaching and a diploma as a provincial instructor in adult education. 

Please note: You are not expected to be on video