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Store Assistant, Langley Hospice Society's Second Story Treasures Thrift Store (Walnut Grove)

Posted: 08/05/2022

LANGLEY HOSPICE FOUNDATION - Second Story Treasures Thrift Store

Store Assistant – Part Time (24 hours per week). 
Second Story Treasures is open Monday to Saturday, from 10am to 5pm.
Hours of work would between 8:30am to 5:30pm.
Store is located at: #4, 8948 - 202nd Street, Langley, BC 

The Store Assistant is accountable and reports to the Manager, Store Operations, or Designate.
General  Info:
The Langley Hospice Society is looking for a dynamic individual with retail, customer service, and volunteer supervision or management experience for their busy Second Story Treasures Thrift Store located in Walnut Grove. This position is ideal for a person who has experience working with volunteers; is a natural collaborator and communicator; and has a passion for thrift stores.
As a team member, the Store Assistant will work closely with the Store Manager in supporting, and empowering a collaborative team of volunteers and staff, that provides exceptional service for customers, donors and the general public.  
The Store Assistant is responsible for providing support to the Store Manager through daily store operations, volunteer support and supervision, excellent communication, and the provision of quality customer service experiences for our store customers and donors in this thriving thrift store environment.  She/He will ensure that the Second Story Treasures Thrift Stores achieves its goals as a charitable enterprise in support of the Langley Hospice Society; and is consistent with the mission, vision and values of the Langley Hospice Society and Foundation; and that the store continues to meet the needs of the customers, donors and community that we serve.


In collaboration with the Store Manager, fellow staff and volunteers, the Store Assistant will:
  1. Assist with the acceptance, evaluation, and communication around donated items.
  2. Assist with planning, communication and implementation of store events and activities.
  3. Assist with the operation of cash counter and if required assist with training volunteers, and facilitating the daily cash statements, bank deposits and procedures.
  4. Assist with the management of opening and closing protocols and procedures.
  5. Perform the duties of the Manager, Store Operations during his/her absence.
  6. Assist with ensuring that all health and safety protocols are implemented and followed.
  7. Have an understanding and commitment to maintain appropriate protocols for communication, collaboration and conflict resolution with a large volunteer workforce in a busy, behind the scene ‘sorting’ area and a prominent retail space area.
  8. Participates in LHS staff meetings, LHS special events, LHS/LHF Annual General Meeting, LHS/LHF Volunteer Appreciation Events, training programs and workshops as required.
  1. Maintains a current knowledge of and adheres to all Langley Hospice Society and Foundation policies and procedures.
  1. Responds to the requests of people both over the phone, via email, and SST Social Media (Facebook and IG through the Store account) and in person in a timely, courteous, and respectful manner.
  1. Must comply with any public health orders and/or restrictions as appropriate.
  1. Minimum of 2 - 3 years retail and/or customer service experience
  2. Experience supervising and or working with volunteers
  3. Creative merchandising skills and basic knowledge of thrift store operations.
  4. Computer Skills (email, excel, word)
  5. Social Media Savy (facebook, instagram)
  6. Experience with opening and closing procedures.
  7. Experience handling cash, cash registers and automated payment systems.
  8. Successful completion of a criminal record check.
  1. High level of diplomacy, discretion and confidentiality as well as the ability to interact effectively with volunteers, staff, donors and the public.
  2. An interest and awareness of the Langley Hospice Society mission, vision, and values, and impact in the delivery of palliative and bereavement care and support for the community.
  3. Ability to maintain a flexible work schedule, including some weekends.
  4. Committed to effective communication and collaboration.
  5. Responsible, self-motivated, detail-oriented and ability to multi-task.
  6. Ability to learn, execute and assist in the development of best practices including; donation procedures, front and back room protocols/procedures, displays and merchandising, and the rotation and recycling of goods.
  7. Ability to work well both independently and as part of a team.
  8. Physically fit; must be able to move and handle donations and store merchandise, set up displays, and assist customers.
  9. Strong organizational and computer skills (MS Office).
Interested applicants should submit a resume and cover letter via email:
Attention:  Shannon Todd Booth, Executive Director, no later than August 26, 2022. No phone calls please.